Re: [Amel Yacht Owners] Contacting Amel
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Very helpful, thank you sir.
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On Wednesday, September 7, 2016 10:12 AM, "'Bill & Judy Rouse' yahoogroups@... [amelyachtowners]" wrote:
Part of your problem is that Amel closes for a month in the summer.
That said, I believe that for best results an email to SAV"at"amel.fr should include the following:
I usually receive a reply to the RFQ within 2 business days. I think that if you give SAV (Service After Sale) an accurate, clear, and complete description and photo of what you are interested in purchasing, you will receive a prompt response. If not, your email will go to the bottom of the pile.
I would not use terms like, "I think I might..." "...what do you think?"
You should be aware that since owners generally hold Amel responsible for shipments missing in transit, Amel will chose the method of shipment and it will usually be the best and most expensive. You will not have a choice. If you are in the Caribbean, Amel has a service team at Le Marin in Martinique. They stock common parts and can usually get parts for you within a week. The parts are 30% more in Martinique than from La Rochelle, but can be cheaper in the long-run to pick up in Martinique.
Hope this helps you.
On Wed, Sep 7, 2016 at 9:49 AM, jamessterling88@... [amelyachtowners] <amelyachtowners@...> wrote: