Rudolph and JP,
I am sorry that you had issues with Amel's rep in Turkey because I recommended them after they performed very well for me. They were recommended to me by an Italian owner of a 54. I used Emek in Turkey for many different things,, and if I were there today, I would use them. Like any business, there are strengths and weaknesses. And like any complaint or story, there are at least two sides to the story.
Social media and forums such as this are good for many things, but unfortunately a few differences can ruin someone's reputation. I happen to know more about a few complaints regarding Emek than I think most people know. There is one thing in common with most of the service oriented complaints and that is the owner's expectations were not realistic and in most cases the owner was absent. The owner's expectations should have been established by Emek, but regrettably it is the Turkish culture to say whatever you want to hear.
There is a significant risk for leaving your Amel unsupervised, even at Amel-owned facilities. I believe that when maintenance of any kind is performed on your Amel, you should be present and supervise the project. You have to remember that the workers hired by Amel, or any service provider, are, almost always, unschooled people with general mechanical ability that are expected to perform work on anything from toilets to generators. If you cannot understand this, maybe you should not own a boat.
There is nobody better qualified to ship parts for an Amel than SAV"at"Amel.fr
. If you use another source, you are certainly taking a risk. The bow thruster went through several changes during the production of the SM and only the good people at SAV know the issues. Yes, their prices are higher, and yes, the air freight they use is more expensive, and yes, you take many risks in buying parts elsewhere.
I happen to know much more about a few complaints, but there are at least two sides to every issue, and I personally do not feel that this is the place to present them to you. But, if I were in Turkey today, I would use Emek for some things and like always, I would supervise the work, the same way that I do anywhere. By biggest problem is that I have nobody supervising me.