Recently there have been, on this forum, some (in my opinion unwarranted) criticism on S(ervice) A(pres) V(endre) @ AMEL.

I like to share with the group that last Friday afternoon, AUSTRALIA time, I suddenly realized that my Main mast needed a new foot sole and contacted SAV AMEL. I asked for expedited handling as next week my masts are going back on the boat. Maud replied that my usual contact was not in all week so she would handle. In spite of being short staffed she promised to send the Main and Mizzen foot sole that very day.

Discussing this with a fellow AMEL next to me here in the marina they also had asked SAV for parts needed urgently as they are leaving port imminently; we contacted Maud again and suggested to combine our orders.

Long story short – 4 or 5 hours later we received FedEx shipping confirmation for the parts to be delivered latest September 9, 2022.

Outstanding “after sales service” from AMEL, in this case Mdm. Maud TOUILLET.

Best Regards Teun

SV AMELIT  A54  #128

HOPE ISLAND MARINA (near BRISBANE) QLD AUSTRALIA

September 5, 2022 19:37:04

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