Date   

Re: [Amel Yacht Owners] Re: Amel Shroud Covers

Eric Freedman
 

Hi did you use rigid PVC.

If so did you split the PVC or did you just cut a slit in it?

Fair Winds

Eric

Kimberlite SM 376

 

 

From: amelyachtowners@... [mailto:amelyachtowners@...]
Sent: Saturday, January 03, 2015 3:45 PM
To: amelyachtowners@...
Subject: Re: [Amel Yacht Owners] Re: Amel Shroud Covers

 

 

Ian,

 

I have not seen the Amel covers but I had impression they were somewhat tight fitting. The PVC pipe I used was quite a bit larger than the wire so as not to trap anything. Nathan Bossett who is on this list and now owns my former boat could say exactly but I think perhaps the inner diameter of the PVC is 20 or 22mm. It was open on the bottom so water could run freely. 



---In amelyachtowners@..., <sv_freespirit@...> wrote :

Hello Dave,

I am not so sure that the Amel covers are that tight. I use the large (12mm) ones on all the main mast lowers which provide a fairly loose fit. What size tubing are you using?

Ian SM414 (2003) Crusader Cyprus

On 29/12/2014 19:38, dave_benjamin@... [amelyachtowners] wrote:

 

Ian,

 

Many riggers recommend against the use of tightly fitting covers over standing rigging. I agree with them. What I use on the lower sections to prevent sheets from chafing is some PVC pipe from the hardware store. If you don't wish to remove any fittings, you can slit the PVC with a saw and then use some tie-wraps which can be covered with vinyl tape. 

 


Re: [Amel Yacht Owners] Re: Amel Shroud Covers

Dave_Benjamin
 

Ian,

I have not seen the Amel covers but I had impression they were somewhat tight fitting. The PVC pipe I used was quite a bit larger than the wire so as not to trap anything. Nathan Bossett who is on this list and now owns my former boat could say exactly but I think perhaps the inner diameter of the PVC is 20 or 22mm. It was open on the bottom so water could run freely. 


---In amelyachtowners@..., <sv_freespirit@...> wrote :

Hello Dave,

I am not so sure that the Amel covers are that tight. I use the large (12mm) ones on all the main mast lowers which provide a fairly loose fit. What size tubing are you using?

Ian SM414 (2003) Crusader Cyprus

On 29/12/2014 19:38, dave_benjamin@... [amelyachtowners] wrote:
 

Ian,


Many riggers recommend against the use of tightly fitting covers over standing rigging. I agree with them. What I use on the lower sections to prevent sheets from chafing is some PVC pipe from the hardware store. If you don't wish to remove any fittings, you can slit the PVC with a saw and then use some tie-wraps which can be covered with vinyl tape. 


flexible rubber coupling

agennai@...
 

hi friends,

now I'm in puerto rico and I broke the flexible coupling in between gearbox and shaft.

My boat is amel supermaramu 2k red line #443 launched in 2004 motor Yanmar and gearbox ZF ZFE 25

I'm wondering if someone could tell me the brand and type of this piece

THANKS FOR YOUR HELP

alessandro

GRAND CRU


Re: [Amel Yacht OwnersAfter Market Service

eljaroellinghoff@...
 

Yes Oliver thanks for your explane.
I trust amel an will look for a Sm next week in france.

Reguards Elja Röllinghoff
Sy Bijorka
Amel Euros 39


Re: [Amel Yacht OwnersAfter Market Service

Alan Leslie
 

Thanks Olivier,
That explains it !
We trust Maud and baby are doing well.
All the best for 2015
Best regards
Alan
SV Elyse SM437


Re: [Amel Yacht OwnersAfter Market Service

Beaute Olivier
 

Good evening and happy new year,

Maud just had a baby, this is why some of you had to deal with Emilie during the "temporary replacement".
Maud should be back in January. Imagine that Emilie, who was new to AMEL boats, had to struggle a bit to understand all of your queries, with all the particulars of the AMEL boats.
Last year, Colette (the other SAV secretary) retired. This may explain why there's a little more delay in the SAV responses.

I'm sure this will shortly come back to normal. Be patient and for those in urgent need of parts/advice, don't just send an e-mail but also give them a short call (to say you've sent an e-mail).

Fair winds to everyone!!!

Olivier BEAUTE.


Re: [Amel Yacht Owners] SM Bilge Pump indicator light

Bill & Judy Rouse <yahoogroups@...>
 

Ian,

I have replaced this, but it was about six years ago and I do not remember exactly.

I replaced it with a LED fixture which was mounted through the existing hole from the back, then secured in place with a threaded ring from the front.

I think I only loosened the breakers enough to get the old fixture/bulb out and the new one in.

Good luck.

Bill Rouse
BeBe Amel 53 #387
sent from my tablet

On Jan 2, 2015 5:09 AM, "Ian Shepherd sv_freespirit@... [amelyachtowners]" <amelyachtowners@...> wrote:
 

Thank you Alexandre. From your pictures it looks like you may have the original bilge pump bulb. It's quite difficult to get at and I guess I am going to have to snip the wires and push the fixture out from behind. I would image that when the boat was built this bulb was fitted to the 24V board before the surrounding items made access difficult.

For sure I am going to replace it with an LED which should last a long time.

Happy New Year to you and all on this site.

Ian Shepherd SM2K 414 Crusader Cyprus.


On 30/12/2014 11:20, Alexandre Uster von Baar uster@... [amelyachtowners] wrote:
 

Good morning Ian,

I have not, but I suspect the previous owner did.

I added a few pictures at the end of:
http://nikimat.com/diruptor_24_volt_panel.html

I added some note:
Bilge pump ON/OFF Switch (in red in the middle)
Blue and purple electric wires going to the light of the bilge pump (I put a yellow arrow)

Then I posted 3 pictures of the light "Gas/Stove" (propane or butane depending of your countries).
On my boat I know this is the correct light since I replaced it. And it is a bayonet.

Then I put 2 pictures with a "not sure" if this is for the Bilge pump light (these lights were on the boat when I purchased it).
I don't know how you call these.

Wish I could help more, sincerely, Alexandre
SM2K #289 NIKIMAT
Temporary in Fort Lauderdale, Florida, USA for repair & maintenance

--------------------------------------------
On Mon, 12/29/14, Ian Shepherd sv_freespirit@... [amelyachtowners] wrote:

Subject: [Amel Yacht Owners] SM Bilge Pump indicator light
To: "amelyachtowners@..."
Date: Monday, December 29, 2014, 7:25 AM


 









Has anyone replaced the bilge pump operating light
on the SM 24V panel?

It looks a little tricky to get out. Does the bulb come out
of it's

holder by twisting or bayonet action, or is it a hard wired
pea bulb?

Any info might save unnecessary trouble before removing the
circuit

breakers nearby to gain access to the back of the lamp. An
LED

replacement would be for the better I think if the whole
lamp unit needs

to be replaced.



Happy New Year to all.



Ian Shepherd SM 2K 414 Crusader (2003) Cyprus


















Posted by: Ian Shepherd






Re: [Amel Yacht Owners] Amel Shroud Covers

TERENCE SINGH <terencesingh@...>
 

Greetings Ian.
Based upon discussions I have had with Riggers up and down the West Coast, lots of research on the net and our imminent circumnavigation departure in January 2015, we had our entire rig removed, masts/booms rebuilt and all standing rigging replaced last April. SV Libby is now 17 years old and has many miles under her keel. If we were to remain coastal cruising we may have delayed this work by another couple of years…perhaps. 

Terry&Dena
SV Libby SM#196
San Diego




On Jan 2, 2015, at 9:20 AM, Kent Robertson karkauai@... [amelyachtowners] <amelyachtowners@...> wrote:


Hi Ian.
I changed mine at 13 years old. No obvious signs of corrosion but rust tint showing at the lower ends of all the shrouds at the fittings.
When they were removed I had them cut the compression fittings apart on two of them.  Found significant corrosion on both of the cables under the fittings.

If you are headed offshore I'd be thinking about changing them.

Kent
SM243
Kristy


On Jan 2, 2015, at 6:25 AM, Ian Shepherd sv_freespirit@... [amelyachtowners] <amelyachtowners@...> wrote:

 

Hi Mark and Richard,

your comments are received with much interest. I have taken a good look at my rigging and there certainly is a gooey coating between the strands though no obvious signs of corrosion, at least on the outside. I will make a point to give them all a good scrub and power wash this spring.

This leads me on to another question. When have owners changed their standing rigging? Crusader is coming up to 12 years old but has only sailed 25,000 nms. There seems to be no signs of corrosion around the bottle screw junctions and I always inspect before every sail. I have seen Amels with broken strands twice, and both were on the main mast lowers.

Does anyone have some sound advice on how to tell when it's time to renew?

Ian Shepherd SM414 Crusader Cyprus

On 29/12/2014 16:14, Richard03801 richard03801@... [amelyachtowners] wrote:
 
Hi Mark when we removed ours the wire was full of salt and dirt. It took a while to gently flushed the stuff off with Joy dish soap and water.  Never! Will we cover them again.
Hey HAPPY HOLIDAYS TO ALL !!!!

Fair Winds Smooth Sailing To All
Capt Richard 
RP Yacht Brokerage
Newport RI 
We list sell and service fine yachts including Amel's
Cell 603 767 5330

On Dec 29, 2014, at 10:57, 'Mark Erdos' mcerdos@... [amelyachtowners] <amelyachtowners@...> wrote:

 

Not wishing to open a can of worms here but, I was recently at a workshop on rigging. I was told, one of the worst things to do on stainless steel rigging was to cover it (especially with plastic). This traps salt water in the porous stainless metal and accelerates corrosion. 

With best regards,

Mark

Super Maramu 2000

Hull #275

www.creampuff.us

From: amelyachtowners@... [mailto:amelyachtowners@...] 
Sent: Monday, December 29, 2014 8:37 AM
To: amelyachtowners@...
Subject: [Amel Yacht Owners] Amel Shroud Covers

I have found a source of split plastic shroud covers in the UK. 
http://www.piplers.co.uk/chandlery/rope-and-rigging/wire-rigging/stainless-steel-carbine-hooks-with-key-lock

They are drainpipe white in colour and cost €2 each. They will deliver 
outside the UK to Europe for an approximate cost of £6 fixed charge up 
to 10 kgs in weight.

The length is 1.8 metres which is the same as the originals from Amel.

I hope that this of use.

Ian Shepherd SM2K 414 Crusader (2003) Cyprus








Re: [Amel Yacht Owners] Amel Shroud Covers

karkauai
 

Hi Ian.
I changed mine at 13 years old. No obvious signs of corrosion but rust tint showing at the lower ends of all the shrouds at the fittings.
When they were removed I had them cut the compression fittings apart on two of them.  Found significant corrosion on both of the cables under the fittings.

If you are headed offshore I'd be thinking about changing them.

Kent
SM243
Kristy


On Jan 2, 2015, at 6:25 AM, Ian Shepherd sv_freespirit@... [amelyachtowners] <amelyachtowners@...> wrote:

 

Hi Mark and Richard,

your comments are received with much interest. I have taken a good look at my rigging and there certainly is a gooey coating between the strands though no obvious signs of corrosion, at least on the outside. I will make a point to give them all a good scrub and power wash this spring.

This leads me on to another question. When have owners changed their standing rigging? Crusader is coming up to 12 years old but has only sailed 25,000 nms. There seems to be no signs of corrosion around the bottle screw junctions and I always inspect before every sail. I have seen Amels with broken strands twice, and both were on the main mast lowers.

Does anyone have some sound advice on how to tell when it's time to renew?

Ian Shepherd SM414 Crusader Cyprus

On 29/12/2014 16:14, Richard03801 richard03801@... [amelyachtowners] wrote:
 
Hi Mark when we removed ours the wire was full of salt and dirt. It took a while to gently flushed the stuff off with Joy dish soap and water.  Never! Will we cover them again.
Hey HAPPY HOLIDAYS TO ALL !!!!

Fair Winds Smooth Sailing To All
Capt Richard 
RP Yacht Brokerage
Newport RI 
We list sell and service fine yachts including Amel's
Cell 603 767 5330

On Dec 29, 2014, at 10:57, 'Mark Erdos' mcerdos@... [amelyachtowners] <amelyachtowners@...> wrote:

 

Not wishing to open a can of worms here but, I was recently at a workshop on rigging. I was told, one of the worst things to do on stainless steel rigging was to cover it (especially with plastic). This traps salt water in the porous stainless metal and accelerates corrosion.

With best regards,

Mark

Super Maramu 2000

Hull #275

www.creampuff.us

From: amelyachtowners@... [mailto:amelyachtowners@...]
Sent: Monday, December 29, 2014 8:37 AM
To: amelyachtowners@...
Subject: [Amel Yacht Owners] Amel Shroud Covers

I have found a source of split plastic shroud covers in the UK.
http://www.piplers.co.uk/chandlery/rope-and-rigging/wire-rigging/stainless-steel-carbine-hooks-with-key-lock

They are drainpipe white in colour and cost €2 each. They will deliver
outside the UK to Europe for an approximate cost of £6 fixed charge up
to 10 kgs in weight.

The length is 1.8 metres which is the same as the originals from Amel.

I hope that this of use.

Ian Shepherd SM2K 414 Crusader (2003) Cyprus

[Non-text portions of this message have been removed]



Re: [Amel Yacht Owners] Amel Shroud Covers

Richard03801 <richard03801@...>
 

Hi when you clean the stays  you may NOT want to power spray them as it will force some of that fine grit into the mesh. You may want to use a sponge and some Joy dish soap as it will work well with cold water.  The second benefit is that the sponge will catch any broken strands and not your hands. 
    A good way to inspect the stays is to use and old pair of stocking and leather gloves go up the mast check the fitting at the top of issues then come down cleaning/ wiping the stays with the old stocking they will snag any fish hooks/ broken wire be sure to wear leather gloves. If you find a hook replace the stay.
      Amel has supplied us with great hardware better then most other builders don't be in a hurry to change the rig for the sake of change. And when it's need go with a high quality supplier, one uses only quality material. 


Fair Winds Smooth Sailing To All
Capt Richard 
RP Yacht Brokerage
Newport RI 
We list sell and service fine yachts including Amel's
Cell 603 767 5330

On Jan 2, 2015, at 06:25, Ian Shepherd sv_freespirit@... [amelyachtowners] <amelyachtowners@...> wrote:

 

Hi Mark and Richard,

your comments are received with much interest. I have taken a good look at my rigging and there certainly is a gooey coating between the strands though no obvious signs of corrosion, at least on the outside. I will make a point to give them all a good scrub and power wash this spring.

This leads me on to another question. When have owners changed their standing rigging? Crusader is coming up to 12 years old but has only sailed 25,000 nms. There seems to be no signs of corrosion around the bottle screw junctions and I always inspect before every sail. I have seen Amels with broken strands twice, and both were on the main mast lowers.

Does anyone have some sound advice on how to tell when it's time to renew?

Ian Shepherd SM414 Crusader Cyprus

On 29/12/2014 16:14, Richard03801 richard03801@... [amelyachtowners] wrote:
 
Hi Mark when we removed ours the wire was full of salt and dirt. It took a while to gently flushed the stuff off with Joy dish soap and water.  Never! Will we cover them again.
Hey HAPPY HOLIDAYS TO ALL !!!!

Fair Winds Smooth Sailing To All
Capt Richard 
RP Yacht Brokerage
Newport RI 
We list sell and service fine yachts including Amel's
Cell 603 767 5330

On Dec 29, 2014, at 10:57, 'Mark Erdos' mcerdos@... [amelyachtowners] <amelyachtowners@...> wrote:

 

Not wishing to open a can of worms here but, I was recently at a workshop on rigging. I was told, one of the worst things to do on stainless steel rigging was to cover it (especially with plastic). This traps salt water in the porous stainless metal and accelerates corrosion.

With best regards,

Mark

Super Maramu 2000

Hull #275

www.creampuff.us

From: amelyachtowners@... [mailto:amelyachtowners@...]
Sent: Monday, December 29, 2014 8:37 AM
To: amelyachtowners@...
Subject: [Amel Yacht Owners] Amel Shroud Covers

I have found a source of split plastic shroud covers in the UK.
http://www.piplers.co.uk/chandlery/rope-and-rigging/wire-rigging/stainless-steel-carbine-hooks-with-key-lock

They are drainpipe white in colour and cost €2 each. They will deliver
outside the UK to Europe for an approximate cost of £6 fixed charge up
to 10 kgs in weight.

The length is 1.8 metres which is the same as the originals from Amel.

I hope that this of use.

Ian Shepherd SM2K 414 Crusader (2003) Cyprus

[Non-text portions of this message have been removed]



Re: [Amel Yacht Owners] Re: Amel Shroud Covers

Ian Shepherd
 

Hello Dave,

I am not so sure that the Amel covers are that tight. I use the large (12mm) ones on all the main mast lowers which provide a fairly loose fit. What size tubing are you using?

Ian SM414 (2003) Crusader Cyprus

On 29/12/2014 19:38, dave_benjamin@... [amelyachtowners] wrote:
 

Ian,


Many riggers recommend against the use of tightly fitting covers over standing rigging. I agree with them. What I use on the lower sections to prevent sheets from chafing is some PVC pipe from the hardware store. If you don't wish to remove any fittings, you can slit the PVC with a saw and then use some tie-wraps which can be covered with vinyl tape. 


Re: [Amel Yacht Owners] Amel Shroud Covers

Ian Shepherd
 

Hi Mark and Richard,

your comments are received with much interest. I have taken a good look at my rigging and there certainly is a gooey coating between the strands though no obvious signs of corrosion, at least on the outside. I will make a point to give them all a good scrub and power wash this spring.

This leads me on to another question. When have owners changed their standing rigging? Crusader is coming up to 12 years old but has only sailed 25,000 nms. There seems to be no signs of corrosion around the bottle screw junctions and I always inspect before every sail. I have seen Amels with broken strands twice, and both were on the main mast lowers.

Does anyone have some sound advice on how to tell when it's time to renew?

Ian Shepherd SM414 Crusader Cyprus

On 29/12/2014 16:14, Richard03801 richard03801@... [amelyachtowners] wrote:
 
Hi Mark when we removed ours the wire was full of salt and dirt. It took a while to gently flushed the stuff off with Joy dish soap and water.  Never! Will we cover them again.
Hey HAPPY HOLIDAYS TO ALL !!!!

Fair Winds Smooth Sailing To All
Capt Richard 
RP Yacht Brokerage
Newport RI 
We list sell and service fine yachts including Amel's
Cell 603 767 5330

On Dec 29, 2014, at 10:57, 'Mark Erdos' mcerdos@... [amelyachtowners] <amelyachtowners@...> wrote:

 

Not wishing to open a can of worms here but, I was recently at a workshop on rigging. I was told, one of the worst things to do on stainless steel rigging was to cover it (especially with plastic). This traps salt water in the porous stainless metal and accelerates corrosion.

With best regards,

Mark

Super Maramu 2000

Hull #275

www.creampuff.us

From: amelyachtowners@... [mailto:amelyachtowners@...]
Sent: Monday, December 29, 2014 8:37 AM
To: amelyachtowners@...
Subject: [Amel Yacht Owners] Amel Shroud Covers

I have found a source of split plastic shroud covers in the UK.
http://www.piplers.co.uk/chandlery/rope-and-rigging/wire-rigging/stainless-steel-carbine-hooks-with-key-lock

They are drainpipe white in colour and cost €2 each. They will deliver
outside the UK to Europe for an approximate cost of £6 fixed charge up
to 10 kgs in weight.

The length is 1.8 metres which is the same as the originals from Amel.

I hope that this of use.

Ian Shepherd SM2K 414 Crusader (2003) Cyprus

[Non-text portions of this message have been removed]



Re: [Amel Yacht Owners] SM Bilge Pump indicator light

Ian Shepherd
 

Thank you Alexandre. From your pictures it looks like you may have the original bilge pump bulb. It's quite difficult to get at and I guess I am going to have to snip the wires and push the fixture out from behind. I would image that when the boat was built this bulb was fitted to the 24V board before the surrounding items made access difficult.

For sure I am going to replace it with an LED which should last a long time.

Happy New Year to you and all on this site.

Ian Shepherd SM2K 414 Crusader Cyprus.


On 30/12/2014 11:20, Alexandre Uster von Baar uster@... [amelyachtowners] wrote:

Good morning Ian,

I have not, but I suspect the previous owner did.

I added a few pictures at the end of:
http://nikimat.com/diruptor_24_volt_panel.html

I added some note:
Bilge pump ON/OFF Switch (in red in the middle)
Blue and purple electric wires going to the light of the bilge pump (I put a yellow arrow)

Then I posted 3 pictures of the light "Gas/Stove" (propane or butane depending of your countries).
On my boat I know this is the correct light since I replaced it. And it is a bayonet.

Then I put 2 pictures with a "not sure" if this is for the Bilge pump light (these lights were on the boat when I purchased it).
I don't know how you call these.

Wish I could help more, sincerely, Alexandre
SM2K #289 NIKIMAT
Temporary in Fort Lauderdale, Florida, USA for repair & maintenance

--------------------------------------------
On Mon, 12/29/14, Ian Shepherd sv_freespirit@... [amelyachtowners] wrote:

Subject: [Amel Yacht Owners] SM Bilge Pump indicator light
To: "amelyachtowners@..."
Date: Monday, December 29, 2014, 7:25 AM












Has anyone replaced the bilge pump operating light
on the SM 24V panel?

It looks a little tricky to get out. Does the bulb come out
of it's

holder by twisting or bayonet action, or is it a hard wired
pea bulb?

Any info might save unnecessary trouble before removing the
circuit

breakers nearby to gain access to the back of the lamp. An
LED

replacement would be for the better I think if the whole
lamp unit needs

to be replaced.



Happy New Year to all.



Ian Shepherd SM 2K 414 Crusader (2003) Cyprus


















Posted by: Ian Shepherd






Re: [Amel Yacht Owners] After Market Service

Ian Park
 

Eric
Thank you. I'll get details off internet before we leave here!
Less embarrassing to arrive at correct island!
Ian


On 1 Jan 2015, at 21:03, "sailormon kimberlite@... [amelyachtowners]" <amelyachtowners@...> wrote:

 

I thought Amel service moved to Martinique.

Fair Winds

Eric

Kimberlite SM 376

 

 

From: amelyachtowners@... [mailto:amelyachtowners@...]
Sent: Thursday, January 01, 2015 5:00 PM
To: amelyachtowners@...
Subject: Re: [Amel Yacht Owners] After Market Service

 

 

Hi 

We were at Amel, La Rochelle, in July. August - French national holidays around the corner. Amel were flat out preparing new boats for owner delivery/collection and preparing boats for Cannes Boat Show. Most employees were production/service side. The office staff are in comparison minimal. They probably have the employee balance right to compete in the high end competitive market Amel are in.  It just means that we don't have access to a large team of after sales support we might like.  

In our 18 month ownership of an Amel we have been to both Hyeres and La Rochelle and found the support to be first class within the capacity of the number of folk available. We a are en route shortly from Cape Verde and will be visiting Amel Guadaloupe. I am guessing we will find the same there. 

Yes, it can be frustrating during busy times,  but we can't say anything other than they bend over backwards to be helpful.

If, like most British boatbuilders, they vanished from the market, then I think we would all lose something.

So, I agree, keep supporting them.....

 

Ian & Linda SN 96 'Ocean Hobo'



On 1 Jan 2015, at 16:37, Andrew Lamb andrew.lamb@... [amelyachtowners] <amelyachtowners@...> wrote:

 

In my limited 2 year experience of Amel SAV I have found it to be generally very good with around 6 interactions. However I did get a bit frustrated with my last interaction in July last year when I tried to get a replacement motor for the bow thruster linear actuator - I ended up googling the manufacturer and contacting them directly, when I had been sent the wrong part by Amel. I think around this time a number of others also had issues. This may have just been a temporary issue - I hope so as I think that a strong SAV will be beneficial to both Amel and Amel owners.

 

Andrew

SM472

Canet en Roussillon


On 1 Jan 2015, at 18:02, Kent Robertson karkauai@... [amelyachtowners] <amelyachtowners@...> wrote:

 

Sorry that I misquoted you, Bill.  Someone on this forum expressed some concern about Amel's financial state a few months back.  I assumed wrongly that's why you asked me to find out the source info for the drive.

 

There's also a recurring theme here about the frustration many have with slow or no response from SAV.  I have been waiting for six months since my drive arrived in Hyeres, mostly without any communication including response to my questions.  It would be nice if I could have or still could speak with the people who inspected the drive if Amel is not going to be responsive.

 

Perhaps I should write a letter to the Amel Administration telling them about my experience.  I would hesitate to tell them about the recurring theme of unresponsiveness expressed here for fear of misquoting or overstating something that didn't represent the views of the group as a whole. I do think that Amel's reputation as one of the best boatbuilders out there for aftermarket service has become somewhat tarnished over the last few years.

 

Again, Hapoy New Year to all.

Steady as she goes.

Kent



On Jan 1, 2015, at 11:08 AM, 'Bill & Judy Rouse' yahoogroups@... [amelyachtowners] <amelyachtowners@...> wrote:

 

Kent,

I would never, ever use those words about Amel. I have absolutely no reason to believe that we have anything to worry about, and I am certainly in no position to know, or have any information.

During last 20 years of my working life I managed turnarounds and crisis management for numerous companies, and I always think in worse-case scenarios. Check your email...what I wrote was, "If anything would ever happen to Amel, we would have a problem."

I believe in redundancy, much like Mr. Amel. I doubt that he would ever position himself without alternatives. At the same time it is important for Amel to keep some sources and suppliers confidential. As owners we are at cross-purposes with the builder because we desire the security of having more than one source for problem resolution. If, for instance, Amel would choose to change their quality and time of response to our after sale requests (SAV), and/or their resale pricing of those parts and services, it would be to our benefit to go direct to Amel's supplier. However, our move in going direct, would be detrimental to Amel's profit...and in many cases that profit is due to them because Amel performed the R&D.

So, all of that said, I am certainly satisfied with SAV and believe that we should support them, which supports Amel. If you look at my past posts I always suggest sourcing parts from Amel vs some other method, and I usually warn against "other methods." I happen to be one of the few owners that ordered a new bimini cover from Amel. I also have more spares on BeBe than most other owners because I believe in being prepared for any contingency.

Bill Rouse
BeBe Amel 53 #387
sent from my tablet

On Jan 1, 2015 7:09 AM, "karkauai@... [amelyachtowners]" <amelyachtowners@...> wrote:

 

Bill asked if I would get the name of the company that built the C Drive for Amel...in case at some point Amel was no longer in business.  I asked Maud for the name of the company and contact information so I could contact them directly to ask what they thought caused the damage to my prop shaft and what the problem was that made the drive unrepairable.

She politely told me that "It is not possible to contact the company that worked on your old C-drive directly but as previously explained the play in the bearing support was too important."

Soooo, it sounds like they don't want us to be dealing directly with the machine shop that builds the Cdrive.
I'm sure that if Amel went out of business, Joel or Olivier would help us contact them.

I would like to know in more detail about the problem with the "bearing support", and if that was in any way related to the electrolytic damage (ie was there damage to the bearing as well?)

Kent
SM243
Kristy


Re: [Amel Yacht Owners] After Market Service

Eric Freedman
 

I thought Amel service moved to Martinique.

Fair Winds

Eric

Kimberlite SM 376

 

 

From: amelyachtowners@... [mailto:amelyachtowners@...]
Sent: Thursday, January 01, 2015 5:00 PM
To: amelyachtowners@...
Subject: Re: [Amel Yacht Owners] After Market Service

 

 

Hi 

We were at Amel, La Rochelle, in July. August - French national holidays around the corner. Amel were flat out preparing new boats for owner delivery/collection and preparing boats for Cannes Boat Show. Most employees were production/service side. The office staff are in comparison minimal. They probably have the employee balance right to compete in the high end competitive market Amel are in.  It just means that we don't have access to a large team of after sales support we might like.  

In our 18 month ownership of an Amel we have been to both Hyeres and La Rochelle and found the support to be first class within the capacity of the number of folk available. We a are en route shortly from Cape Verde and will be visiting Amel Guadaloupe. I am guessing we will find the same there. 

Yes, it can be frustrating during busy times,  but we can't say anything other than they bend over backwards to be helpful.

If, like most British boatbuilders, they vanished from the market, then I think we would all lose something.

So, I agree, keep supporting them.....

 

Ian & Linda SN 96 'Ocean Hobo'



On 1 Jan 2015, at 16:37, Andrew Lamb andrew.lamb@... [amelyachtowners] <amelyachtowners@...> wrote:

 

In my limited 2 year experience of Amel SAV I have found it to be generally very good with around 6 interactions. However I did get a bit frustrated with my last interaction in July last year when I tried to get a replacement motor for the bow thruster linear actuator - I ended up googling the manufacturer and contacting them directly, when I had been sent the wrong part by Amel. I think around this time a number of others also had issues. This may have just been a temporary issue - I hope so as I think that a strong SAV will be beneficial to both Amel and Amel owners.

 

Andrew

SM472

Canet en Roussillon


On 1 Jan 2015, at 18:02, Kent Robertson karkauai@... [amelyachtowners] <amelyachtowners@...> wrote:

 

Sorry that I misquoted you, Bill.  Someone on this forum expressed some concern about Amel's financial state a few months back.  I assumed wrongly that's why you asked me to find out the source info for the drive.

 

There's also a recurring theme here about the frustration many have with slow or no response from SAV.  I have been waiting for six months since my drive arrived in Hyeres, mostly without any communication including response to my questions.  It would be nice if I could have or still could speak with the people who inspected the drive if Amel is not going to be responsive.

 

Perhaps I should write a letter to the Amel Administration telling them about my experience.  I would hesitate to tell them about the recurring theme of unresponsiveness expressed here for fear of misquoting or overstating something that didn't represent the views of the group as a whole. I do think that Amel's reputation as one of the best boatbuilders out there for aftermarket service has become somewhat tarnished over the last few years.

 

Again, Hapoy New Year to all.

Steady as she goes.

Kent



On Jan 1, 2015, at 11:08 AM, 'Bill & Judy Rouse' yahoogroups@... [amelyachtowners] <amelyachtowners@...> wrote:

 

Kent,

I would never, ever use those words about Amel. I have absolutely no reason to believe that we have anything to worry about, and I am certainly in no position to know, or have any information.

During last 20 years of my working life I managed turnarounds and crisis management for numerous companies, and I always think in worse-case scenarios. Check your email...what I wrote was, "If anything would ever happen to Amel, we would have a problem."

I believe in redundancy, much like Mr. Amel. I doubt that he would ever position himself without alternatives. At the same time it is important for Amel to keep some sources and suppliers confidential. As owners we are at cross-purposes with the builder because we desire the security of having more than one source for problem resolution. If, for instance, Amel would choose to change their quality and time of response to our after sale requests (SAV), and/or their resale pricing of those parts and services, it would be to our benefit to go direct to Amel's supplier. However, our move in going direct, would be detrimental to Amel's profit...and in many cases that profit is due to them because Amel performed the R&D.

So, all of that said, I am certainly satisfied with SAV and believe that we should support them, which supports Amel. If you look at my past posts I always suggest sourcing parts from Amel vs some other method, and I usually warn against "other methods." I happen to be one of the few owners that ordered a new bimini cover from Amel. I also have more spares on BeBe than most other owners because I believe in being prepared for any contingency.

Bill Rouse
BeBe Amel 53 #387
sent from my tablet

On Jan 1, 2015 7:09 AM, "karkauai@... [amelyachtowners]" <amelyachtowners@...> wrote:

 

Bill asked if I would get the name of the company that built the C Drive for Amel...in case at some point Amel was no longer in business.  I asked Maud for the name of the company and contact information so I could contact them directly to ask what they thought caused the damage to my prop shaft and what the problem was that made the drive unrepairable.

She politely told me that "It is not possible to contact the company that worked on your old C-drive directly but as previously explained the play in the bearing support was too important."

Soooo, it sounds like they don't want us to be dealing directly with the machine shop that builds the Cdrive.
I'm sure that if Amel went out of business, Joel or Olivier would help us contact them.

I would like to know in more detail about the problem with the "bearing support", and if that was in any way related to the electrolytic damage (ie was there damage to the bearing as well?)

Kent
SM243
Kristy


Re: [Amel Yacht Owners] After Market Service

Ian Park
 

Hi 
We were at Amel, La Rochelle, in July. August - French national holidays around the corner. Amel were flat out preparing new boats for owner delivery/collection and preparing boats for Cannes Boat Show. Most employees were production/service side. The office staff are in comparison minimal. They probably have the employee balance right to compete in the high end competitive market Amel are in.  It just means that we don't have access to a large team of after sales support we might like.  
In our 18 month ownership of an Amel we have been to both Hyeres and La Rochelle and found the support to be first class within the capacity of the number of folk available. We a are en route shortly from Cape Verde and will be visiting Amel Guadaloupe. I am guessing we will find the same there. 
Yes, it can be frustrating during busy times,  but we can't say anything other than they bend over backwards to be helpful.
If, like most British boatbuilders, they vanished from the market, then I think we would all lose something.
So, I agree, keep supporting them.....

Ian & Linda SN 96 'Ocean Hobo'


On 1 Jan 2015, at 16:37, Andrew Lamb andrew.lamb@... [amelyachtowners] <amelyachtowners@...> wrote:

 

In my limited 2 year experience of Amel SAV I have found it to be generally very good with around 6 interactions. However I did get a bit frustrated with my last interaction in July last year when I tried to get a replacement motor for the bow thruster linear actuator - I ended up googling the manufacturer and contacting them directly, when I had been sent the wrong part by Amel. I think around this time a number of others also had issues. This may have just been a temporary issue - I hope so as I think that a strong SAV will be beneficial to both Amel and Amel owners.

Andrew
SM472
Canet en Roussillon


On 1 Jan 2015, at 18:02, Kent Robertson karkauai@... [amelyachtowners] <amelyachtowners@...> wrote:

 

Sorry that I misquoted you, Bill.  Someone on this forum expressed some concern about Amel's financial state a few months back.  I assumed wrongly that's why you asked me to find out the source info for the drive.

There's also a recurring theme here about the frustration many have with slow or no response from SAV.  I have been waiting for six months since my drive arrived in Hyeres, mostly without any communication including response to my questions.  It would be nice if I could have or still could speak with the people who inspected the drive if Amel is not going to be responsive.

Perhaps I should write a letter to the Amel Administration telling them about my experience.  I would hesitate to tell them about the recurring theme of unresponsiveness expressed here for fear of misquoting or overstating something that didn't represent the views of the group as a whole. I do think that Amel's reputation as one of the best boatbuilders out there for aftermarket service has become somewhat tarnished over the last few years.

Again, Hapoy New Year to all.
Steady as she goes.
Kent


On Jan 1, 2015, at 11:08 AM, 'Bill & Judy Rouse' yahoogroups@... [amelyachtowners] <amelyachtowners@...> wrote:

 

Kent,

I would never, ever use those words about Amel. I have absolutely no reason to believe that we have anything to worry about, and I am certainly in no position to know, or have any information.

During last 20 years of my working life I managed turnarounds and crisis management for numerous companies, and I always think in worse-case scenarios. Check your email...what I wrote was, "If anything would ever happen to Amel, we would have a problem."

I believe in redundancy, much like Mr. Amel. I doubt that he would ever position himself without alternatives. At the same time it is important for Amel to keep some sources and suppliers confidential. As owners we are at cross-purposes with the builder because we desire the security of having more than one source for problem resolution. If, for instance, Amel would choose to change their quality and time of response to our after sale requests (SAV), and/or their resale pricing of those parts and services, it would be to our benefit to go direct to Amel's supplier. However, our move in going direct, would be detrimental to Amel's profit...and in many cases that profit is due to them because Amel performed the R&D.

So, all of that said, I am certainly satisfied with SAV and believe that we should support them, which supports Amel. If you look at my past posts I always suggest sourcing parts from Amel vs some other method, and I usually warn against "other methods." I happen to be one of the few owners that ordered a new bimini cover from Amel. I also have more spares on BeBe than most other owners because I believe in being prepared for any contingency.

Bill Rouse
BeBe Amel 53 #387
sent from my tablet

On Jan 1, 2015 7:09 AM, "karkauai@... [amelyachtowners]" <amelyachtowners@...> wrote:
 

Bill asked if I would get the name of the company that built the C Drive for Amel...in case at some point Amel was no longer in business.  I asked Maud for the name of the company and contact information so I could contact them directly to ask what they thought caused the damage to my prop shaft and what the problem was that made the drive unrepairable.

She politely told me that "It is not possible to contact the company that worked on your old C-drive directly but as previously explained the play in the bearing support was too important."

Soooo, it sounds like they don't want us to be dealing directly with the machine shop that builds the Cdrive.
I'm sure that if Amel went out of business, Joel or Olivier would help us contact them.

I would like to know in more detail about the problem with the "bearing support", and if that was in any way related to the electrolytic damage (ie was there damage to the bearing as well?)

Kent
SM243
Kristy


Re: [Amel Yacht OwnersAfter Market Service

Alan Leslie
 

I too have had previously good experience when dealing with Amel SAV(Service apres Vente) when Maud was the contact.
However, since Emilie has been there, the communication has been very unsatisfactory.
I finally managed to get a response from Emilie when I started copying in amel@... with the whole email thread and asking "Why don't you answer me?"
I notice that Emiie signs herself as "Emilie BALLION in temporary replacement of Maud TOUILLET"
Temporary...so hopefully Maud will return.
Cheers
Alan
SV Elyse SM437



Re: [Amel Yacht OwnersAfter Market Service

karkauai
 

It occurs to me that my issue and the others that have happened in the last year have been since Emilee has been answering inquiries.  I don't know if Maud was gone, or ill, or if Amel is adding Emilee to help Maud in the SAV department.  I'm sure that it will be quite a learning curve for anyone trying to get up to speed on such a complex program.

Guess I'll just exercise patience a while longer.
Kent


On Jan 1, 2015, at 12:37 PM, Andrew Lamb andrew.lamb@... [amelyachtowners] <amelyachtowners@...> wrote:

 

In my limited 2 year experience of Amel SAV I have found it to be generally very good with around 6 interactions. However I did get a bit frustrated with my last interaction in July last year when I tried to get a replacement motor for the bow thruster linear actuator - I ended up googling the manufacturer and contacting them directly, when I had been sent the wrong part by Amel. I think around this time a number of others also had issues. This may have just been a temporary issue - I hope so as I think that a strong SAV will be beneficial to both Amel and Amel owners.

Andrew
SM472
Canet en Roussillon


On 1 Jan 2015, at 18:02, Kent Robertson karkauai@... [amelyachtowners] <amelyachtowners@...> wrote:

 

Sorry that I misquoted you, Bill.  Someone on this forum expressed some concern about Amel's financial state a few months back.  I assumed wrongly that's why you asked me to find out the source info for the drive.

There's also a recurring theme here about the frustration many have with slow or no response from SAV.  I have been waiting for six months since my drive arrived in Hyeres, mostly without any communication including response to my questions.  It would be nice if I could have or still could speak with the people who inspected the drive if Amel is not going to be responsive.

Perhaps I should write a letter to the Amel Administration telling them about my experience.  I would hesitate to tell them about the recurring theme of unresponsiveness expressed here for fear of misquoting or overstating something that didn't represent the views of the group as a whole. I do think that Amel's reputation as one of the best boatbuilders out there for aftermarket service has become somewhat tarnished over the last few years.

Again, Hapoy New Year to all.
Steady as she goes.
Kent


On Jan 1, 2015, at 11:08 AM, 'Bill & Judy Rouse' yahoogroups@... [amelyachtowners] <amelyachtowners@...> wrote:

 

Kent,

I would never, ever use those words about Amel. I have absolutely no reason to believe that we have anything to worry about, and I am certainly in no position to know, or have any information.

During last 20 years of my working life I managed turnarounds and crisis management for numerous companies, and I always think in worse-case scenarios. Check your email...what I wrote was, "If anything would ever happen to Amel, we would have a problem."

I believe in redundancy, much like Mr. Amel. I doubt that he would ever position himself without alternatives. At the same time it is important for Amel to keep some sources and suppliers confidential. As owners we are at cross-purposes with the builder because we desire the security of having more than one source for problem resolution. If, for instance, Amel would choose to change their quality and time of response to our after sale requests (SAV), and/or their resale pricing of those parts and services, it would be to our benefit to go direct to Amel's supplier. However, our move in going direct, would be detrimental to Amel's profit...and in many cases that profit is due to them because Amel performed the R&D.

So, all of that said, I am certainly satisfied with SAV and believe that we should support them, which supports Amel. If you look at my past posts I always suggest sourcing parts from Amel vs some other method, and I usually warn against "other methods." I happen to be one of the few owners that ordered a new bimini cover from Amel. I also have more spares on BeBe than most other owners because I believe in being prepared for any contingency.

Bill Rouse
BeBe Amel 53 #387
sent from my tablet

On Jan 1, 2015 7:09 AM, "karkauai@... [amelyachtowners]" <amelyachtowners@...> wrote:
 

Bill asked if I would get the name of the company that built the C Drive for Amel...in case at some point Amel was no longer in business.  I asked Maud for the name of the company and contact information so I could contact them directly to ask what they thought caused the damage to my prop shaft and what the problem was that made the drive unrepairable.

She politely told me that "It is not possible to contact the company that worked on your old C-drive directly but as previously explained the play in the bearing support was too important."

Soooo, it sounds like they don't want us to be dealing directly with the machine shop that builds the Cdrive.
I'm sure that if Amel went out of business, Joel or Olivier would help us contact them.

I would like to know in more detail about the problem with the "bearing support", and if that was in any way related to the electrolytic damage (ie was there damage to the bearing as well?)

Kent
SM243
Kristy


Re: [Amel Yacht Owners] After Market Service

Andrew & Kate Lamb
 

In my limited 2 year experience of Amel SAV I have found it to be generally very good with around 6 interactions. However I did get a bit frustrated with my last interaction in July last year when I tried to get a replacement motor for the bow thruster linear actuator - I ended up googling the manufacturer and contacting them directly, when I had been sent the wrong part by Amel. I think around this time a number of others also had issues. This may have just been a temporary issue - I hope so as I think that a strong SAV will be beneficial to both Amel and Amel owners.

Andrew
SM472
Canet en Roussillon


On 1 Jan 2015, at 18:02, Kent Robertson karkauai@... [amelyachtowners] <amelyachtowners@...> wrote:

 

Sorry that I misquoted you, Bill.  Someone on this forum expressed some concern about Amel's financial state a few months back.  I assumed wrongly that's why you asked me to find out the source info for the drive.

There's also a recurring theme here about the frustration many have with slow or no response from SAV.  I have been waiting for six months since my drive arrived in Hyeres, mostly without any communication including response to my questions.  It would be nice if I could have or still could speak with the people who inspected the drive if Amel is not going to be responsive.

Perhaps I should write a letter to the Amel Administration telling them about my experience.  I would hesitate to tell them about the recurring theme of unresponsiveness expressed here for fear of misquoting or overstating something that didn't represent the views of the group as a whole. I do think that Amel's reputation as one of the best boatbuilders out there for aftermarket service has become somewhat tarnished over the last few years.

Again, Hapoy New Year to all.
Steady as she goes.
Kent


On Jan 1, 2015, at 11:08 AM, 'Bill & Judy Rouse' yahoogroups@... [amelyachtowners] <amelyachtowners@...> wrote:

 

Kent,

I would never, ever use those words about Amel. I have absolutely no reason to believe that we have anything to worry about, and I am certainly in no position to know, or have any information.

During last 20 years of my working life I managed turnarounds and crisis management for numerous companies, and I always think in worse-case scenarios. Check your email...what I wrote was, "If anything would ever happen to Amel, we would have a problem."

I believe in redundancy, much like Mr. Amel. I doubt that he would ever position himself without alternatives. At the same time it is important for Amel to keep some sources and suppliers confidential. As owners we are at cross-purposes with the builder because we desire the security of having more than one source for problem resolution. If, for instance, Amel would choose to change their quality and time of response to our after sale requests (SAV), and/or their resale pricing of those parts and services, it would be to our benefit to go direct to Amel's supplier. However, our move in going direct, would be detrimental to Amel's profit...and in many cases that profit is due to them because Amel performed the R&D.

So, all of that said, I am certainly satisfied with SAV and believe that we should support them, which supports Amel. If you look at my past posts I always suggest sourcing parts from Amel vs some other method, and I usually warn against "other methods." I happen to be one of the few owners that ordered a new bimini cover from Amel. I also have more spares on BeBe than most other owners because I believe in being prepared for any contingency.

Bill Rouse
BeBe Amel 53 #387
sent from my tablet

On Jan 1, 2015 7:09 AM, "karkauai@... [amelyachtowners]" <amelyachtowners@...> wrote:
 

Bill asked if I would get the name of the company that built the C Drive for Amel...in case at some point Amel was no longer in business.  I asked Maud for the name of the company and contact information so I could contact them directly to ask what they thought caused the damage to my prop shaft and what the problem was that made the drive unrepairable.

She politely told me that "It is not possible to contact the company that worked on your old C-drive directly but as previously explained the play in the bearing support was too important."

Soooo, it sounds like they don't want us to be dealing directly with the machine shop that builds the Cdrive.
I'm sure that if Amel went out of business, Joel or Olivier would help us contact them.

I would like to know in more detail about the problem with the "bearing support", and if that was in any way related to the electrolytic damage (ie was there damage to the bearing as well?)

Kent
SM243
Kristy


After Market Service

karkauai
 

Sorry that I misquoted you, Bill.  Someone on this forum expressed some concern about Amel's financial state a few months back.  I assumed wrongly that's why you asked me to find out the source info for the drive.

There's also a recurring theme here about the frustration many have with slow or no response from SAV.  I have been waiting for six months since my drive arrived in Hyeres, mostly without any communication including response to my questions.  It would be nice if I could have or still could speak with the people who inspected the drive if Amel is not going to be responsive.

Perhaps I should write a letter to the Amel Administration telling them about my experience.  I would hesitate to tell them about the recurring theme of unresponsiveness expressed here for fear of misquoting or overstating something that didn't represent the views of the group as a whole. I do think that Amel's reputation as one of the best boatbuilders out there for aftermarket service has become somewhat tarnished over the last few years.

Again, Hapoy New Year to all.
Steady as she goes.
Kent


On Jan 1, 2015, at 11:08 AM, 'Bill & Judy Rouse' yahoogroups@... [amelyachtowners] <amelyachtowners@...> wrote:

 

Kent,

I would never, ever use those words about Amel. I have absolutely no reason to believe that we have anything to worry about, and I am certainly in no position to know, or have any information.

During last 20 years of my working life I managed turnarounds and crisis management for numerous companies, and I always think in worse-case scenarios. Check your email...what I wrote was, "If anything would ever happen to Amel, we would have a problem."

I believe in redundancy, much like Mr. Amel. I doubt that he would ever position himself without alternatives. At the same time it is important for Amel to keep some sources and suppliers confidential. As owners we are at cross-purposes with the builder because we desire the security of having more than one source for problem resolution. If, for instance, Amel would choose to change their quality and time of response to our after sale requests (SAV), and/or their resale pricing of those parts and services, it would be to our benefit to go direct to Amel's supplier. However, our move in going direct, would be detrimental to Amel's profit...and in many cases that profit is due to them because Amel performed the R&D.

So, all of that said, I am certainly satisfied with SAV and believe that we should support them, which supports Amel. If you look at my past posts I always suggest sourcing parts from Amel vs some other method, and I usually warn against "other methods." I happen to be one of the few owners that ordered a new bimini cover from Amel. I also have more spares on BeBe than most other owners because I believe in being prepared for any contingency.

Bill Rouse
BeBe Amel 53 #387
sent from my tablet

On Jan 1, 2015 7:09 AM, "karkauai@... [amelyachtowners]" <amelyachtowners@...> wrote:
 

Bill asked if I would get the name of the company that built the C Drive for Amel...in case at some point Amel was no longer in business.  I asked Maud for the name of the company and contact information so I could contact them directly to ask what they thought caused the damage to my prop shaft and what the problem was that made the drive unrepairable.

She politely told me that "It is not possible to contact the company that worked on your old C-drive directly but as previously explained the play in the bearing support was too important."

Soooo, it sounds like they don't want us to be dealing directly with the machine shop that builds the Cdrive.
I'm sure that if Amel went out of business, Joel or Olivier would help us contact them.

I would like to know in more detail about the problem with the "bearing support", and if that was in any way related to the electrolytic damage (ie was there damage to the bearing as well?)

Kent
SM243
Kristy