tb/SAV AMEL/AYOG
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Recently there have been, on this forum, some (in my opinion unwarranted) criticism on S(ervice) A(pres) V(endre) @ AMEL.
I like to share with the group that last Friday afternoon, AUSTRALIA time, I suddenly realized that my Main mast needed a new foot sole and contacted SAV AMEL. I asked for expedited handling as next week my masts are going back on the boat. Maud replied that my usual contact was not in all week so she would handle. In spite of being short staffed she promised to send the Main and Mizzen foot sole that very day.
Discussing this with a fellow AMEL next to me here in the marina they also had asked SAV for parts needed urgently as they are leaving port imminently; we contacted Maud again and suggested to combine our orders.
Long story short – 4 or 5 hours later we received FedEx shipping confirmation for the parts to be delivered latest September 9, 2022.
Outstanding “after sales service” from AMEL, in this case Mdm. Maud TOUILLET.
Best Regards Teun SV AMELIT A54 #128
HOPE ISLAND MARINA (near BRISBANE) QLD AUSTRALIA September 5, 2022 19:37:04
You can follow AMELIT via this link: https://forecast.predictwind.com/tracking/display/AMELIT
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Mohammad Shirloo
I’d like to also confirm that our experience with Amel (Maud) has been exceptional. Always responsive and quick to ship to many different ports and never an issue.
Mohammad & Aty
B&B Kokomo
A54 #099
Respectfully;
Mohammad Shirloo
+1-323-633-2222 Cell
+1-424-644-0908 Fax
From: main@AmelYachtOwners.groups.io <main@AmelYachtOwners.groups.io> on behalf of Teun BAAS via groups.io <teun@...>
Sent: Monday, September 5, 2022 11:39:07 AM To: main@AmelYachtOwners.groups.io <main@AmelYachtOwners.groups.io> Subject: [AmelYachtOwners] tb/SAV AMEL/AYOG Recently there have been, on this forum, some (in my opinion unwarranted) criticism on S(ervice) A(pres) V(endre) @ AMEL.
I like to share with the group that last Friday afternoon, AUSTRALIA time, I suddenly realized that my Main mast needed a new foot sole and contacted SAV AMEL. I asked for expedited handling as next week my masts are going back on the boat. Maud replied that my usual contact was not in all week so she would handle. In spite of being short staffed she promised to send the Main and Mizzen foot sole that very day.
Discussing this with a fellow AMEL next to me here in the marina they also had asked SAV for parts needed urgently as they are leaving port imminently; we contacted Maud again and suggested to combine our orders.
Long story short – 4 or 5 hours later we received FedEx shipping confirmation for the parts to be delivered latest September 9, 2022.
Outstanding “after sales service” from AMEL, in this case Mdm. Maud TOUILLET.
Best Regards Teun SV AMELIT A54 #128
HOPE ISLAND MARINA (near BRISBANE) QLD AUSTRALIA September 5, 2022 19:37:04
You can follow AMELIT via this link: https://forecast.predictwind.com/tracking/display/AMELIT
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The SAV from Amel is one of the prime reasons to own an Amel. In talking to the owners of so many other production yachts there is usually either no service or poor service, with the exception to Leopard actually (and thank goodness for them, they need great SAV). I remember when I called Amel in 2016 looking to buy our 2010 yacht from its first owner, just poking around. The person who answered the phone knew our previous owner by name, the boat name and assured me we were buying a great boat. I was shocked.
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We’ve had many years of friendly, expert and expedient service from both Maud and Thierry. And then the not-so-secret-weapon to cruising on an Amel: BR. Great combination. W. Porter McRoberts A54-152 Ibis. Brisbane. On Sep 5, 2022, at 6:43 AM, Mohammad Shirloo <mshirloo@...> wrote:
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David Vogel
I agree with Teun and Porter - we have had only very positive experiences with AMEL after-sale-service (SAV), and all of the team, including especially Maud - I am glad to report that my experience in 2016, upon purchasing Perigee (then, Moonshot), mirrors Porter's - the AMEL folk well knew our boat (and, the previous owner's, who had bought another AMEL new from the factory), and offered a similar opinion.
And we have not been disappointed. AMEL's service to owners, both with their boat and in-person (if wishing to visit the AMEL factory), is second-to-none. We try to support AMEL SAV at every reasonable opportunity, to keep this SAV alive and well. David SM#396, Perigee From: <main@AmelYachtOwners.groups.io> on behalf of Teun BAAS <teun@...> Reply to: <main@AmelYachtOwners.groups.io> Date: Monday, 5 September 2022 at 9:39 pm To: "main@AmelYachtOwners.groups.io" <main@AmelYachtOwners.groups.io> Subject: [AmelYachtOwners] tb/SAV AMEL/AYOG Recently there have been, on this forum, some (in my opinion unwarranted) criticism on S(ervice) A(pres) V(endre) @ AMEL. I like to share with the group that last Friday afternoon, AUSTRALIA time, I suddenly realized that my Main mast needed a new foot sole and contacted SAV AMEL. I asked for expedited handling as next week my masts are going back on the boat. Maud replied that my usual contact was not in all week so she would handle. In spite of being short staffed she promised to send the Main and Mizzen foot sole that very day. Discussing this with a fellow AMEL next to me here in the marina they also had asked SAV for parts needed urgently as they are leaving port imminently; we contacted Maud again and suggested to combine our orders. Long story short – 4 or 5 hours later we received FedEx shipping confirmation for the parts to be delivered latest September 9, 2022. Outstanding “after sales service” from AMEL, in this case Mdm. Maud TOUILLET. Best Regards Teun SV AMELIT A54 #128 HOPE ISLAND MARINA (near BRISBANE) QLD AUSTRALIA September 5, 2022 19:37:04 You can follow AMELIT via this link: https://forecast.predictwind.com/tracking/display/AMELIT |
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